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Technical Support FAQ

All of the reports under My Reports come up with a ?? under the process date. How do I fix this?

Are there guidelines for entering a Harris eSupport Ticket?

Can I get a report to run every day at a certain time without manually running it?

Can I print reports from my iPad?

Can I update iPass myself if I'm not on nightly updates?

Can we redirect our public URL to our iPass URL?

How do I configure my email setup so that teachers and administrators can use the email from Rankbook, Success Plans and Discipline systems?

How do I sftp out of ipass?

How to reset the time on Linux server? I keep getting an error message that the clock doesn't match the time on the server.

iHealth TEST data template

Importing Student and Staff Photos

iPass Support Hub Guide (January 2019)

Where do I store my student images file so that the pictures can be seen in profile screens? The database server or the web server?

Why are the photos on my Add Modify Narrative Screen showing up as just boxes?

Can I update iPass myself if I'm not on nightly updates?

Article ID: 362

Last updated: 29 Sep, 2010

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Yes, Go to System Configuration>Update iPass.

Select Install Updates YES and submit.

Go to My Reports to review the details of the update. If the update report indicates failure, please contact IMG for support.

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