Check:
If this does not clear the error, submit a ticket to iPass Support with details of your troubleshooting and the results.
Example eSupport Ticket:
Summary: A maximum of 2 support content assignments for 1 class
I am receiving the error: EPIMS6760 - A maximum of two support content assignments may be reported for a class.
Three support teachers are reporting for class section: i401-Babola = MEPID # 52421895, 54164576, 54349908
I have confirmed that they are not on the Add Dates window for the class. Only the correct teacher is marked.
I have verified that the class section is not appearing on their iPass Work Assignment.
I have deleted the SIF Temp Tables for: school course info, section info, staff assignment and staff section assignment. I resent the objects. I have also resent the individual EPIMS record.
I have also looked at the SIF Transmission Report Lookup Individual MEPID and the class section is being reported for all three staff members.
I am attaching screen shots of what I am seeing. Please let me know if there is something more I can do on my end.
After iPass Support confirms that all steps have been done to try and clear the error on the user side, Support will make a recommendation to the user to submit a SIF Help Desk ticket to the EOE Support Desk requesting to delete the StaffSectionAssignment, SchoolCourseInfo, and SectionInfo Objects. (Requesting data be deleted should be restricted to district-wide requests, not individual MEPIDs.)
EOE Help Desk URL is: https://massgov.service-now.com/eoe
Click here for link to recommendations for entering an EOE Support Desk Ticket.
Once objects are cleared by the DOE (confirmed with Object Count = 0 for these Objects), the user would then use Delete SIF Temp Table to clear the StaffSectionAssignment, SchoolCourseInfo, and SectionInfo Objects and then use SIF – Send Objects to send the StaffSectionAssignment, SchoolCourseInfo, and SectionInfo Objects. This will be done for the entire district.